[UPDATE] Chery Omoda 5 axle issue

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Chery Malaysia has addressed a recent concern regarding a broken rear axle reported on an Omoda 5 SUV.

 Their investigation pinpoints the cause and outlines steps taken to ensure customer safety.

Cause of the Rear Axle Issue

The culprit behind the broken axle was identified as a miscalibration issue during a routine upgrade at a parts supplier's facility. Replacing a worn-out tip on an automated welding machine resulted in inaccurate settings.

While only 60 Omoda 5 units produced on August 15th, 2023, are confirmed to have the affected parts, Chery Malaysia is taking a precautionary approach. They have initiated a service campaign to inspect a wider range of vehicles. A total of 600 Omoda 5 SUVs manufactured between August 14th and 17th, 2023, will be called in for inspection.

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New Website to Identify Affected Vehicles

Chery Malaysia has launched a dedicated Website for Omoda 5 owners to check if their vehicle is part of the inspection campaign. Owners can simply enter their Vehicle Identification Number (VIN) to receive confirmation.

As of May 3rd, 2024, Chery Malaysia has contacted over half of the confirmed affected owners. They plan to provide weekly updates on the progress of the inspection process.

Customer Care Channels

Omoda 5 owners with questions or concerns can reach out to Chery Malaysia's customer care hotline at 03-27717070 or visit their official website.

By taking swift action and prioritizing customer safety, Chery Malaysia demonstrates their commitment to responsible manufacturing and customer care.

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