Seen dangerous driving? Here is how to report it through eAduan@JPJ

Dangerous driving can put motorists, motorcyclists and pedestrians at immediate risk. When an offence is captured clearly, members of the public can report it through eAduan@JPJ, a traffic complaint function within the MyJPJ application. The platform gives road users a direct way to submit evidence to the Road Transport Department, or JPJ.  A report must be accurate, supported by clear information and made without creating another danger on the road.

What is eAduan@JPJ?

eAduan@JPJ is a public reporting channel designed to support traffic enforcement and safer road behaviour. JPJ says the service aims to encourage compliance with road laws and create greater awareness that offences may be observed and reported.

The platform does not cover every type of reckless driving. It accepts nine main categories: running a red light, overtaking across double lines, using a mobile phone while driving, driving in the emergency lane, not wearing a seat belt or helmet, overtaking on the left, queue cutting, excessively tinted windows and registration plates that do not meet approved specifications. 

How to submit an eAduan@JPJ report

Open the MyJPJ application and log in using a registered JPJ Public ID. A Public ID can be created through MyJPJ or the official JPJ portal. Before starting the report, enable the phone's GPS function. 

Choose the offence category that best matches the incident. Upload a photograph, video or relevant video link, complete the required details and submit the complaint. The complainant must also acknowledge that they may be required to serve as a JPJ witness.

The report does not have to be sent while the incident is happening. JPJ states that a complaint may be submitted later if the complainant knows the offence category, vehicle registration number, date and time. A draft may also be saved, although JPJ will only receive the complaint after it is formally submitted. 

What should your evidence include?

The evidence should show the alleged offence and the vehicle registration number as clearly as possible. The report should contain the correct date, time and location, together with a brief factual explanation of what happened.

Avoid insults, assumptions or claims that the recording cannot prove. A precise description helps enforcement officers assess the case more effectively.

Do not hold a phone while driving, chase the vehicle or stop in an unsafe place to record evidence. Dashcam footage, a recording made by a passenger or evidence captured from a safely parked position is a safer option.

What happens after submission?

JPJ says an enforcement officer at the relevant state branch will update the acknowledgement status, and the complainant may receive a notification on their phone. The evidence will then be reviewed to determine whether further action is appropriate.

A submission does not automatically result in a summons or prosecution. The information must be clear enough for assessment, and the offence must fall within the categories accepted by the platform.

The complainant must be prepared to act as a witness if the matter proceeds to court. JPJ explains that witness participation may be legally required to support the evidence. 

When should you call for urgent help?

eAduan@JPJ is intended for reporting selected traffic offences. It is not a replacement for emergency assistance. When a crash is taking place, someone is injured or there is an immediate threat, contact 999 and move to a safe location where possible.

FAQ

1. Can I report every form of dangerous driving through eAduan@JPJ?
No. JPJ currently limits the platform to nine specified offence categories. Incidents outside those categories may need to be reported through another official enforcement channel. 

2. Can I submit dashcam footage after reaching home?
Yes. A complaint may be submitted later if you can provide the offence category, vehicle registration number, date and time. Keep the original footage clear and available in case further verification is needed. 

3. Can I share a video link instead of uploading a file?
Yes. JPJ's official guidance states that a relevant video link may be submitted as evidence through the platform. 

4. Can I remain anonymous?
The complainant must certify that they are willing to become a JPJ witness. This means the person submitting the report may be contacted if their evidence is needed for court proceedings. 

5. How do I check the complaint status?
JPJ says the acknowledgement status will be updated by an enforcement officer and communicated through a mobile notification. Further questions may be directed to JPJ's Enforcement Division or the relevant state branch. 

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