Zetrix AI Faces Legal Action Over RM314 Million JPJ Arrears
The Malaysian government is pursuing legal action against Zetrix AI over RM314 million in outstanding government revenue and penalties that were not remitted within the stipulated period. Transport Minister Anthony Loke said the government is considering civil proceedings as authorities work to strengthen revenue collection and reduce reliance on third-party agents.
The issue affects the collection of government payments through appointed agents, including transactions associated with the Road Transport Department (JPJ). However, drivers can still access JPJ services through alternative channels, including the MyJPJ application and the MySikap portal.
Table of Contents
Key takeaways
- The government is pursuing legal action against Zetrix AI over RM314 million in outstanding government revenue and penalties.
- The disputed collections relate to transactions from 19 May to 30 September 2026.
- JPJ suspended Zetrix AI and MyEG's collection-agent services on 5 October 2026.
- Authorities reported that 35 reminder notices and four engagement sessions had taken place to recover the outstanding amount.
- JPJ services remain accessible through alternative channels, including MyJPJ and the MySikap portal.
Why is the government taking legal action against Zetrix AI?
The government wants to recover outstanding public revenue. On 27 October 2026, Loke told the Dewan Rakyat that the government was in the process of taking legal action, including civil suits, against MyEG Sdn Bhd and Zetrix AI Bhd over unpaid collections and penalties.
According to Bernama's report on the minister's statement, the government considers delays in transferring collected revenue a serious breach of the relevant agreements. Money collected on behalf of the government should not be used as part of a company's operating funds.
Zetrix AI is part of the MYEG Group. Both companies had been appointed as collection agents for JPJ, but their collection-agent services were suspended after the outstanding payments were not settled within the required period.
What happened to the RM314 million?
The RM314 million concerns government revenue collected between 19 May and 30 September 2026 that had not been remitted within the stipulated period. The amount became the focus of government action after repeated reminders and discussions failed to resolve the outstanding payments.
According to the report published on 28 October 2026, Loke said the government had held four engagement sessions and issued 35 reminder notices to recover the money.
The minister also said a cheque dated 30 September 2026 for RM231 million, intended to settle collections up to 17 August, could not be cashed. As of 23 October 2026, he said Zetrix AI had yet to make any payment towards the RM314 million in outstanding remittances.
| Key detail | Reported information |
|---|---|
| Outstanding amount | RM314 million |
| Collection period | 19 May–30 September 2026 |
| Reminder notices | 35 |
| Engagement sessions | 4 |
| Collection-agent suspension | 5 October 2026 |
| Cheque that could not be cashed | RM231 million |
These figures were reported by the transport minister and cited in news coverage. The RM231 million cheque should not be treated as a completed payment, and the outstanding amount should not be described as settled without an official update.
How does this affect Malaysian drivers?
The suspension does not mean that all JPJ services have stopped. Drivers can continue to access available government services through alternative channels. However, they should confirm that the payment method they intend to use is currently available and officially authorised.
Road tax and driving licence renewals
Drivers can use JPJ's official digital channels. The MyJPJ application and MySikap portal remain alternative ways to access relevant services, including eligible renewal transactions.
Before renewing, check the applicable requirements, vehicle or licence details, and payment instructions through JPJ. Do not assume that every third-party platform has the same authorisation or service availability.
Paying JPJ summonses
Drivers should verify the status of their summonses through official channels. The suspension of a collection agent does not automatically cancel an outstanding summons or extend its payment deadline.
Use the available JPJ channels to check the amount due and confirm that the payment has been recorded. Keep the transaction receipt or confirmation until the payment is reflected in the relevant records.
Government plans to strengthen collection systems
The government is considering changes designed to reduce the risk of delayed transfers. Loke said the Transport Ministry and JPJ were reviewing improvements to digital services, including the MySikap portal and MyJPJ application, to reduce dependence on third-party collection agents.
Another proposal involves using a Treasury Minor Receipts Account to channel government revenue directly into government accounts instead of passing through third-party accounts. The proposal is being discussed by the Transport Ministry, the Finance Ministry and the Accountant-General's Department.
The government is also considering stricter controls within its revenue management system. These include automatically suspending transactions if a collection agent fails to transfer the money within one working day, as well as requiring a parent-company bank guarantee from appointed collection agents.
These are proposed improvements, not confirmation that every measure has already been implemented. Their purpose is to strengthen oversight and protect public funds.
Expert tip: Verify your payment status after every transaction
When paying road tax, renewing a driving licence or settling a summons, save the receipt and check the transaction status through the relevant official channel. A payment confirmation from an intermediary should not be treated as proof that JPJ has recorded the transaction.
Common mistake: Assuming a payment has been completed because a cheque was issued
The reported RM231 million cheque could not be cashed. This case highlights why an issued cheque or an initiated transfer should not be confused with a successfully completed payment. Always verify the final transaction status.
JPJ payment channels compared with the Motorist App
Official JPJ channels and the Motorist App serve different purposes. JPJ handles government services such as eligible road tax and driving licence renewals, while Motorist provides a platform for car owners to manage their motoring needs. The Motorist App is not a replacement for JPJ's payment systems.
| Feature | Traditional third-party JPJ collection route | Motorist App |
|---|---|---|
| Primary purpose | Processing eligible government transactions as an appointed collection agent | Supporting car owners with motoring-related needs |
| Status in this case | MyEG and Zetrix AI collection-agent services were suspended on 5 October 2026 | Not identified as part of the suspended JPJ collection-agent arrangement |
| Government revenue collection | Subject to the appointment and requirements imposed by JPJ | Does not replace official JPJ payment channels |
| Reported financial figure | RM314 million in outstanding government collections and penalties in the case involving MyEG and Zetrix AI | No connection to the reported RM314 million arrears |
The figures above relate to the reported government collection dispute, not to Motorist's fees or pricing. Drivers should consult JPJ for official transactions and use the Motorist App for its separate motoring-related services.
What drivers should do next
The legal action against Zetrix AI highlights the importance of proper handling of government collections, but drivers can continue accessing JPJ services through available official channels. Check your renewal or summons status, keep payment records and confirm that transactions have been completed before assuming your obligations are settled.
For your other motoring needs, use the Motorist App to keep track of your car ownership costs and manage your motoring-related tasks.
Download the Motorist App and take better control of your car ownership costs.
Frequently Asked Questions
1. Why is the Malaysian government taking legal action against Zetrix AI?
The government is pursuing legal action over RM314 million in outstanding government revenue and penalties that were not remitted within the stipulated period. Transport Minister Anthony Loke said civil proceedings were being considered.
2. How much money does Zetrix AI owe the government?
The reported outstanding amount is RM314 million, relating to government collections from 19 May to 30 September 2026, together with the associated penalties.
3. When was Zetrix AI suspended as a JPJ collection agent?
JPJ suspended the collection-agent services of Zetrix AI and MyEG on 5 October 2026 following the failure to remit the outstanding government revenue within the required period.
4. Can Malaysians still renew road tax after the Zetrix AI suspension?
Yes. Drivers can access available renewal services through official JPJ channels, including MyJPJ and the MySikap portal, subject to the relevant requirements.
5. Can drivers still pay JPJ summonses?
Yes. Drivers should check their summonses and use an available official payment channel. The suspension of a collection agent does not cancel an outstanding summons.
6. What happened to the RM231 million cheque?
According to Loke, the cheque dated 30 September 2026, intended to settle arrears up to 17 August, could not be cashed. It should not be treated as a completed payment.
7. How many reminders did the government issue over the unpaid collections?
Loke said the government issued 35 reminder notices and held four engagement sessions to recover the outstanding revenue.
8. Will the government stop using third-party collection agents?
The government is reviewing ways to reduce reliance on third-party agents and improve oversight. Proposals include direct transfers into government accounts and stronger controls over collection agents.
9. Will the Zetrix AI case affect every JPJ digital service?
The suspension concerned the collection-agent services provided by MyEG and Zetrix AI. JPJ services remain available through alternative channels, although drivers should check the availability of individual transactions.
10. Can I use the Motorist App to pay JPJ summonses or renew road tax?
The Motorist App should not be treated as a replacement for official JPJ payment channels. Check JPJ's official platforms for government transactions and use Motorist for its separate motoring-related services.
Get the Motorist app
Read More: Speed limiters: only 33 JPJ-approved workshops for 200,000 vehicles
I want to find the highest selling price for my car within 24 hours!
Download the Motorist App now. Designed by drivers for drivers, this all-in-one app lets you receive the latest traffic updates, gives you access to live traffic cameras, and helps you manage vehicle related matters.
