Cracked windscreen by PLUS maintenance? here's how a Mercedes-Benz A-Class owner got compensation

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Imagine this: you're cruising down the North-South Highway in your Mercedes-Benz A-Class when suddenly, a rock kicks up from a roadside grass cutter and cracks your windscreen. Frustrating, right? But what if we told you there's a chance you can get PLUS Malaysia to cover the repair costs?

Well, that's exactly what happened to Nur Iylia Malek (@nurilyamalek) in January 2024. Here's what she did to successfully claim damages from PLUS:

Act Fast and Gather Evidence

  1. Pullover Safely: First things first, ensure your safety and that of others by pulling over to a safe location.
  2. Identify the Culprit: Approach the grass cutter operator (if possible) and obtain their name, contact details, and the company they work for.
  3. Document the Scene: Take photos of the damaged windscreen, the kilometre marker closest to the incident, and the grass cutter itself (if possible).

File a Police Report and PLUS Claim

  1. Report the Incident: Head to the nearest police station and file a report detailing the incident. This report will be crucial evidence for your PLUS claim.
  2. Submit the PLUS Claim Form: Time is of the essence! You have only 24 hours to submit a claim form after the incident. The form can be found on the PLUS website and requires details about you, your car, the incident itself, and supporting documents.
  3. Supporting Documents: Along with the claim form, you'll need scanned copies of your IC/passport (cover page), driving license, police report, and photos of the damage.

Complete the Claim Process

  1. Repair the Windscreen: Get your Mercedes-Benz A-Class windscreen repaired by a qualified workshop.
  2. Submit Repair Bill: Once the repair is complete, obtain a receipt or invoice and attach it to your PLUS claim form.

Nur Iylia submitted her completed claim form with all the necessary documents, including the repair bill, just a few days after the incident.  This swift action likely helped her claim process go smoothly.

Key Takeaways

  • If your car suffers damage due to debris from PLUS maintenance activities, you might be eligible for compensation.
  • Act promptly! Gather evidence, file a police report, and submit your PLUS claim form within 24 hours.
  • Remember to include all necessary supporting documents, including the repair bill.

By following these steps, you'll increase your chances of a successful claim just like Nur Iylia. Remember, it's always better to be prepared!

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